Q.1  How long is the product’s expiration date?

A. The products on this site are shipped with a trial period of 6 months to 2 years.

Q.2  How long will it take to arrive?

A. Although it depends on the shipping source, please allow approximately 7 to 14 days.
Delays may occur due to weekends, holidays, and congestion at customs.
If you do not receive the item within 30 days after confirming your payment, please contact our Customer Support Desk.

Q.3  Do you charge for shipping?

A. Shipping is free for orders over $100 USD.
If your order is less than $100 USD, we charge a shipping fee of $9.99 USD nationwide.

Q.4  Can I specify the delivery date/time?

A. Delivery date and delivery time cannot be specified.
This is because there is no service for specifying the delivery date and delivery time for international mail.

Q.5  Can I use cash on delivery?

A. This is not possible due to overseas shipping.
After confirming payment completion, we will arrange shipping.

Q.6  Can I return or exchange an item?

A. We do not accept returns or exchanges due to customer convenience.
We will accept exchanges only if the product is damaged or the wrong product is enclosed at the time of arrival.

Q.7  I would like to know when the sold out item will be back in stock.

A. The arrival date for out-of-stock items is indicated on each product page.
For products not listed, the arrival date from the manufacturer is undecided. 

Q.8  I’m not receiving emails from the site.

A. We will send an order confirmation email to all customers. Emails sent to you may have been automatically sorted into your spam folder.
Please check the email settings of your device, or log in to this site and check the contents of the email from the notification.

Q.9  Is it safe for people to take overseas medicines?

A. There is generally no problem if you follow the usage and dosage, but in the unlikely event that this site does not take any responsibility.
Please refer to the dosing method and side effects on each product page and use at your own risk.

Q.10  Can anyone place an order?

A. Anyone over the age of 18 living in USA And Other Country can place an order.

Q.11  Is it possible to cancel?

A. You can cancel your order before payment is made.
Please log in to this site and click “My Account, select the order you want to cancel.
Please note that we do not accept cancellations or returns for personal reasons after payment has been made.

Q.12  What are the payment methods?

A. You can choose from three options: bank transfer, credit card payment, and Paypal.

Q.13  Will it arrive properly?

A. Our site has a 100% delivery guarantee.
You can also check the tracking number to check the current location of the item.
In the unlikely event that you do not receive the product you ordered, please contact us from ” Contact Us “.

Q.14  Won’t the contents be revealed by the packaging or the slip?

A. Since it is packed in a box that does not show the contents, the contents of the box cannot be known unless it is opened.

Q.15  If I order multiple items at the same time, will they be delivered together?

A. If the products you ordered are shipped from the same source, they will be packed together in principle.
However, in the following cases, it will be shipped separately.

  • Different order numbers (if you placed multiple orders)
  • Multiple tracking numbers will be issued if the sender’s out-of-stock package is divided into multiple packages.
  • In that case, the customer will be notified of the tracking number for the number of packages, so please check it.

Q.16  Can you deliver overseas?

A. Yes, We do accept shipments outside of USA And Other Country.

Q.17  I would like to be notified when it arrives at the post office

A. Even if the product arrives at the designated post office, we will not be able to notify you from this site or the post office.
A tracking number will be issued before the package arrives, so please check the status of the package yourself.

Q.18  I want to check the status of my order.

A. While logged in to this site, Order history Please check from
In addition, you can check the delivery status of the product from “Check delivery status” in “My Account”.

Q. 19  I forgot my registered email address and password.

A. If you forget your password, click “Forgot login password, Please enter your email address and contact us.
After contacting us, you will receive a password notification email.

If you have forgotten your registered email address, please contact customer support from the inquiry form .

Q.20  What should I do if I want to ask a question?

A. Please feel free to contact us with any questions .